Sign-in or verification code
Confirm that the email address is correct, then check spam or junk folders. Request a new code if the previous one expired.
Mimica Support
Get help with your account, conversations, pronunciation practice, audio, subscriptions, or privacy.
Contact Mimica Support
Email our support team and describe what happened. We will reply to the address you use to contact us.
Common help
Microphone, speaker, or Bluetooth
Confirm that Mimica has microphone permission, check the phone's media volume, and verify that the intended headset or speaker is connected before starting a new activity.
Speech is not recognized
Check the selected course language and speak at a normal conversational volume. Some speech and tutor features require a stable internet connection.
Subscription or billing
Manage or cancel a subscription through the App Store or Google Play account used for the purchase. Deleting a Mimica account does not cancel a marketplace subscription.
Delete your account
Use Settings → Delete account in Mimica, or use the secure web deletion page.
Privacy and data
Read the Privacy Policy for information about data processing, retention, account deletion, and your privacy rights.
What to include in a support request
Help us reproduce the issue
- Your device model and operating-system version.
- Your Mimica version and build number, shown under About Mimica.
- The activity and conversation mode you were using.
- The steps that produced the problem and any error message you saw.
- A screenshot, if it does not expose private information.
Please do not email passwords, verification codes, payment-card information, private voice recordings, or other sensitive information.